Terms & Conditions

Applies to all properties booked through Mountain and Beach Retreats, including Sonoran Star 705, Sonoran Sky 808, and Little Pine Retreat.

1. Agreement to Terms

By submitting payment for a reservation with Mountain and Beach Retreats ("Host," "we," or "us"), you ("Guest") acknowledge that you have read, understood, and agree to these Terms and Conditions in full. These terms apply to the property identified on your booking confirmation and constitute a binding agreement between Guest and Host.

2. Payment Authorization

By providing your credit card information, you authorize Mountain and Beach Retreats to charge the card on file for:

• The total reservation amount, including nightly rate, cleaning fee, and any applicable taxes;
• A refundable security deposit, if applicable to your reservation;
• Any additional charges resulting from property damage, excessive cleaning, unauthorized guests or pets, smoking, or late checkout, as outlined in Section 8.

This authorization remains valid for the full duration of your stay and for a reasonable period afterward for the purpose of assessing and charging for any damage or violations discovered after checkout.

If you pay by a method that does not leave a card on file, including Venmo, Cash App, Zelle, or any other direct transfer, you remain personally responsible for the same amounts listed above. Those amounts are payable on demand within 7 days of Host providing the documentation described in Section 8, and Host may pursue them by any lawful means. Booking by a direct payment method does not limit your responsibility for damage, excessive cleaning, unauthorized guests or pets, smoking, or late checkout.

3. Cancellation & Refund Policy

Cancellations made 30 or more days before check-in: Full refund of amounts paid, less a $50 processing fee.

Cancellations made less than 30 days before check-in: No refund. The full reservation amount is non-refundable once inside the 30-day window, regardless of reason.

No-shows and early departures: No refund will be issued for unused nights, whether due to a no-show or an early departure initiated by the Guest.

Unpaid balances: Where a reservation is confirmed with a partial payment, the remaining balance is due on the date shown on your booking page and in the reminders we send you. If a balance is not paid by its due date, Host may cancel the reservation and release the dates. Amounts already paid remain subject to the cancellation policy in this Section, meaning a reservation cancelled for non-payment inside the 30-day window is non-refundable.

We encourage Guests who are concerned about unforeseen circumstances (illness, travel disruption, etc.) to purchase third-party travel insurance at the time of booking. Travel insurance is Guest's primary remedy for cancellations that fall outside this policy.

4. No Refunds After Check-In

Once Guest has checked in and occupied the property, no refunds will be issued for dissatisfaction with the property, its amenities, the neighborhood, weather, resort/HOA conditions, or other personal circumstances, except where required by law. Guest had the opportunity to inspect the property upon arrival and is required to report any issues within the timeframe set out in Section 7 below. Refunds after check-in, if any, are issued solely at Host's discretion and only for a documented, reported issue that Host was given a reasonable opportunity to remedy.

5. Dispute Resolution: Required Before Any Chargeback

Guest agrees that if any issue arises before, during, or after the stay, Guest will first contact Mountain and Beach Retreats directly using the contact information on the booking confirmation, and will allow Host a reasonable opportunity, no less than 3 business days, to address, correct, or resolve the issue before initiating a credit card chargeback or payment dispute. Guest agrees that filing a chargeback without first attempting resolution directly with Host is a breach of this agreement.

6. Guest Acknowledgment of Service Delivery

By checking in, Guest acknowledges that:

• Access instructions and check-in credentials were provided and used, or were available, for the reserved dates;
• The property was available and habitable for occupancy during the reserved period;
• Any request for a refund after check-in must be based on a specific, documented issue that Guest reported to Host in accordance with Section 7, and that Host was given the opportunity to remedy.

7. Reporting Property Issues

Guest agrees to report any issues with the property's cleanliness, maintenance, or amenities within 24 hours of check-in, using the contact information provided at booking. Failure to report an issue within this window waives Guest's right to a refund or credit based on that issue. Host will make reasonable efforts to promptly address any issue reported within this window.

8. Property Condition, Damage & Additional Charges

Guest is responsible for the property during their stay and agrees to leave it in the condition in which it was found, normal wear and tear excepted. Host may charge the card on file, or invoice Guest directly where no card is on file, per the authorization in Section 2, for:

• Repair or replacement costs for damage caused by Guest or Guest's party;
• Excessive cleaning beyond standard turnover cleaning;
• Charges resulting from unauthorized guests, pets, or smoking in violation of the listing rules;
• Late checkout fees, where applicable.

Host will provide Guest with documentation (photos and/or itemized costs) supporting any such charge.

9. Chargeback / Payment Dispute Clause

In the event Guest files a chargeback or payment dispute for a reservation where services were rendered as agreed, meaning the property was made available and habitable for the reserved dates, Guest agrees that Host may provide the card issuer with this accepted agreement, check-in and access records, communication records, and photographic documentation of the property's condition, as evidence that services were delivered in accordance with these terms. Guest further agrees, to the extent permitted by law, to reimburse Host for any bank or processing fees incurred as a result of a chargeback that is ultimately found to be invalid or unwarranted.

10. Force Majeure

Host is not responsible for cancellations or interruptions caused by events beyond its reasonable control, including natural disasters, government travel restrictions, extended utility outages, or resort/HOA closures. In such cases, Guest will be offered rebooking or a credit toward a future stay, at Host's discretion, in lieu of a refund or chargeback remedy.

11. Acceptance

Reservation and payment constitute Guest's acceptance of these Terms and Conditions in full, including the cancellation policy and required dispute resolution process described above.